FAQs
1. What is Elbouir Shop?
Elbouir Shop is a fashion boutique offering trendy and stylish clothing for all occasions. We focus on quality, affordability, and the latest fashion trends.
2. Where are you located?
We operate online, making it easy for you to shop from anywhere! Stay tuned for pop-up shops and events near you.
3. How can I contact customer support?
You can reach us via email at [your email] or through our Contact Us page. We aim to respond within 24 hours.
Orders & Shipping
4. How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
5. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.
6. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping within [your country] takes X-Y days, while international shipping may take Z days.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.
Returns & Exchanges
8. What is your return policy?
We accept returns within [X] days of delivery. Items must be unworn, with tags attached. Customers are responsible for return shipping costs.
9. Can I exchange an item?
Yes! If you need a different size or color, contact us within [X] days of receiving your order, and we’ll assist you with an exchange.
10. What if I receive a damaged or incorrect item?
We sincerely apologize! Please contact us within [X] days of receiving your order with photos, and we’ll make it right.
Payments & Discounts
11. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods at checkout.
12. Do you offer discount codes?
Yes! Subscribe to our newsletter for exclusive discounts, early access to sales, and more.
13. Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless otherwise stated in the promotion.
Sizing & Product Information
14. How do I choose the right size?
Each product page includes a size guide to help you find the perfect fit. If you need further assistance, feel free to reach out.
15. Are your products true to size?
Yes, our items generally fit true to size. However, we recommend checking the size guide for accuracy before purchasing.
Additional Questions
16. Do you restock sold-out items?
We try to restock our bestsellers as quickly as possible. Sign up for restock notifications on the product page to stay updated.
17. Do you offer wholesale or bulk orders?
Yes! If you’re interested in bulk purchases or wholesale partnerships, contact us for more details.